Refund and Cancellation Policy

Last updated: January 20, 2025

Table of Contents
1. Policy Overview 2. Subscription Cancellation 3. Refund Policy 4. Billing Errors 5. Refund Process 6. Exceptions 7. Contact Information

Policy Overview

Important Notice:

All sales are final. YogicAstro operates on a no-refund policy for all subscription services and digital products.

At YogicAstro, we are committed to providing high-quality Vedic astrology services and ensuring customer satisfaction. This policy outlines our approach to cancellations and refunds for our digital astrology services.

Subscription Cancellation

How to Cancel

  • Log into your YogicAstro account
  • Navigate to Account Settings
  • Select "Subscription Management"
  • Click "Cancel Subscription"
  • Confirm your cancellation

Cancellation Effects

  • Access continues until end of current billing period
  • No pro-rated refunds for unused time
  • Premium features disabled after expiration
  • Free tier access remains available
  • Chart history preserved for 30 days
Automatic Renewal:

Subscriptions automatically renew unless cancelled before the next billing cycle. You can cancel anytime, but cancellation takes effect at the end of your current billing period.

Refund Policy

No Refund Policy

YogicAstro maintains a strict no-refund policy for the following reasons:

    • Digital Nature of Services: Our astrology consultations and chart analyses are delivered instantly upon payment
    • Personalized Content: Each chart and consultation is uniquely generated based on your birth details
    • Immediate Access: You receive full value and access to all features immediately upon subscription
    • Industry Standard: Digital astrology and consultation services typically operate on no-refund policies
    • Free Trial Available: We provide 2 free consultations to evaluate our services before subscribing

What's Covered Under This Policy

  • Monthly and annual subscription fees
  • Premium consultation services
  • Advanced chart analysis features
  • Unlimited chat access
  • Additional astrology reports

Billing Errors and Incorrect Charges

We Stand Behind Fair Billing

If you have been charged incorrectly due to a technical error, duplicate charge, or billing system malfunction, you may raise a refund request. We thoroughly investigate all billing error claims and provide refunds for verified errors.

Examples of Billing Errors

  • Duplicate Charges: Being charged multiple times for the same subscription period
  • Technical Glitches: System errors resulting in incorrect charge amounts
  • Unauthorized Charges: Charges made without your consent (requires investigation)
  • Wrong Subscription Tier: Being charged for a different plan than selected
  • Currency Conversion Errors: Incorrect exchange rate calculations
  • Failed Service Delivery: Payment processed but service not activated due to technical issues
Time Limit for Billing Error Claims:

Billing error claims must be submitted within 60 days of the charge date. Claims submitted after this period may not be eligible for investigation.

Refund Request Process

How to Request

  1. Email hello@techspeak.com
  2. Include "Billing Error Refund Request" in subject
  3. Provide your account email and transaction details
  4. Explain the nature of the billing error
  5. Attach relevant screenshots or documentation

Response Timeline

  • Initial Response: Within 24-48 hours
  • Investigation Period: 3-7 business days
  • Resolution: Up to 10 business days
  • Refund Processing: 5-10 business days after approval

Required Information

  • Full name and account email
  • Transaction ID or charge reference
  • Date and amount of the charge
  • Payment method used
  • Description of the billing error
  • Screenshots of charge notifications
  • Bank/credit card statement (if applicable)
  • Any relevant communication history

What Is NOT Covered

No Refunds for These Situations

  • Change of Mind: Deciding you no longer want the service after using it
  • Dissatisfaction with Predictions: Disagreeing with astrological interpretations or predictions
  • Personal Circumstances: Financial difficulties or changed personal situations
  • Unused Time: Not fully utilizing your subscription period
  • Competitive Services: Finding similar services elsewhere at lower prices
  • Technical Issues on Your End: Internet connectivity, device compatibility, or user error
  • Forgot to Cancel: Automatic renewal because you forgot to cancel before the billing cycle

Alternative Solutions

Instead of refunds, we offer these alternatives for customer satisfaction:

  • Service Credits: Account credits for future use (case-by-case basis)
  • Plan Modifications: Switching to a different subscription tier
  • Extended Support: Additional guidance on using our platform effectively
  • Technical Assistance: Help resolving any platform-related issues

Contact Information

Need Help with Billing Issues?

Our customer support team is here to help resolve any legitimate billing errors promptly and fairly.

Email Support
hello@techspeak.com
Business Address
Techspeak Technologies LLP
8/264, Malviya Nagar
Jaipur, Rajasthan, India
Response time: 24-48 hours | Business hours: Monday-Friday, 9 AM - 6 PM IST